Claim review and submission
Claims are reviewed before submission to identify issues that could create rejections, denials, or unnecessary payment delays.
Keep eClinicalWorks
Medical billing for practices using eClinicalWorks
If your practice already uses eClinicalWorks, you should not have to replace your EHR just to improve your billing.
VeroRCM provides medical billing and revenue cycle management for practices that want to keep eClinicalWorks while improving how claims, denials, payments, underpayments, and A/R are managed.
Your physicians and staff keep the clinical and front-office workflows they already know. Our billing team works within your existing environment and focuses on getting the revenue cycle performing the way it should.
Your EHR
Keep eClinicalWorks. Improve the billing around it.
Changing medical billing companies does not have to mean changing your EHR.
Your charts, scheduling, patient information, and day-to-day workflows remain in eClinicalWorks. Vero works within that existing environment so your staff does not have to learn a new system or take on a disruptive software conversion.
The change happens behind the scenes: who is reviewing claims, following denials, working A/R, reconciling payments, and looking for revenue that may have been missed.
What we do
Full-service eClinicalWorks medical billing
Vero can manage the revenue cycle from claim review through payment and follow-up.
Payment posting and reconciliation
Payments, adjustments, and remittance information are posted and reconciled within the existing eClinicalWorks billing environment.
Denial management
We work denied claims through the appropriate next step while also looking for recurring denial patterns that can be addressed upstream.
A/R recovery
Outstanding accounts are prioritized based on what needs to happen next, not simply because they fall into a certain aging bucket.
Underpayment recovery
A claim marked “paid” is not always paid correctly. Where reimbursement and contract information are available, we review for potential payer underpayments and short-pays that may otherwise be closed without a second look.
Billing reporting and visibility
Collections are only part of the picture. You should also be able to understand what remains open, where claims are getting stuck, what is being appealed, and what still requires follow-up.
Visibility
Better visibility into your revenue cycle
A month-end collections report tells you what came in. It does not always tell you what was left behind.
We give practices better visibility into open claims, denials, aging A/R, payment issues, and other work still moving through the revenue cycle.
That makes it easier to answer questions such as:
- Which claims are still unresolved?
- Which denials are being appealed?
- Where is A/R getting stuck?
- Are repeat denial patterns developing?
- Were paid claims reimbursed correctly?
- What is the billing team working on now?
The goal is not simply to process more claims. It is to make it harder for preventable revenue leakage to disappear into the normal billing workflow.
How we work
Technology helps us catch what manual billing teams can miss
Medical billing involves thousands of claims, payer rules, remits, denial codes, deadlines, and follow-up decisions.
It is difficult for any individual biller to watch all of that manually.
Vero uses technology to help identify potential claim issues, recognize denial patterns, prioritize A/R, and surface payments that may deserve another look.
Our billing team reviews those findings and handles the actual billing work.
Technology helps us see more. People remain responsible for what happens next.
Independence
An independent eClinicalWorks billing company
VeroRCM is an independent medical billing company that works with eClinicalWorks.
We are not eClinicalWorks and are not affiliated with eCW's own billing services.
If you are comparing eClinicalWorks medical billing options, you generally have two paths: use the EHR vendor's own revenue cycle service or work with an independent billing company that continues operating inside eClinicalWorks.
Vero is the second option.
For practices that already like eCW but want a different approach to billing, denial management, A/R recovery, underpayment detection, and revenue cycle oversight, there is no reason the EHR itself needs to change.
We also work with other major EHR and practice management systems including Tebra/Kareo, Athenahealth, AdvancedMD, NextGen, DrChrono, ModMed, Practice Fusion, and others.
Questions
Common questions about eClinicalWorks medical billing
Can I keep eClinicalWorks if I outsource billing?
Yes. Your charts, scheduling, patient information, and front-office workflows can remain in eClinicalWorks while an outside medical billing company manages the revenue cycle.
Vero works claims, payments, denials, underpayments, and A/R within your existing billing environment. You do not need to replace your EHR simply because you want to change billing companies.
Is Vero the same as eClinicalWorks' own RCM service?
No.
VeroRCM is an independent medical billing and revenue cycle management company. We are not eClinicalWorks, do not sell eCW licenses, and are not affiliated with eClinicalWorks' own billing services.
Can Vero handle denial management and A/R in eClinicalWorks?
Yes. Vero can manage denial follow-up, appeals, aging A/R, claim status work, and other revenue cycle activity within the existing billing environment.
We also look for recurring patterns so the same problems do not simply continue cycling through the system.
Can you look for underpayments in eClinicalWorks?
Where sufficient payment and reimbursement information is available, yes.
We can review paid claims for situations where the reimbursement may not match what was expected, helping identify potential underpayments that can otherwise disappear after a claim is posted as paid.
Do I have to switch billing companies to get an audit?
No.
Our Free Revenue Leak Audit can review existing claims, payments, denials, and A/R before you make any decision about changing your current billing company.
If we identify something worth investigating, we show you what we found. If your billing performance looks healthy, that is useful information too.
Already have a billing company?
Start with your own data.
You do not have to decide to switch billing companies before figuring out whether there is actually a problem.
Vero's Free Revenue Leak Audit looks at the claims and payment information already inside your revenue cycle to identify areas that may deserve a closer look, including denials, underpayments, missed follow-up, and aging A/R.
Understand what is happening first.
Then decide whether anything needs to change.