A practice can have a solid billing team and still have revenue slipping through the cracks.
That does not necessarily mean someone is doing a bad job.
There are just a lot of moving pieces.
A biller may be responsible for thousands of claims across multiple payers, each with different rules, deadlines, denial reasons, and follow-up requirements. It is difficult for any person or team to keep every claim in view all the time.
We thought technology could help with that.
Not by replacing the billing team, but by helping the team see what deserves attention.
Technology can look across a larger file and surface things that may otherwise be easy to miss. A claim that has been sitting too long. A denial pattern that keeps repeating. A payment that looks unusual. An account that needs another round of follow-up.
The billing professionals still do the work.
That part matters to us.
We also did not want practices to have to replace the systems they already know just to work with us. We work within the major EHR and practice management systems practices are already using.
And we did not want the first conversation to immediately be about switching billing companies.
That is why we start with a Revenue Leak Audit.
We can look at the billing you already have and show you anything that we think deserves a closer look. Then you decide whether anything needs to change.
Vero is primarily built for independently owned physician practices, generally with around 1 to 15 providers.
When we take on the billing, we manage the full cycle: claims, payments, denials, A/R, underpayments, and the follow-up around them.
That is what we set out to build.
Supan Shah and Jigar PatelFounders, VeroRCM, Inc.