Privacy Policy

Who operates verorcm.com

verorcm.com is operated by VeroRCM, Inc.

If you have a question about this policy or information you have submitted through the website, email team@verorcm.com.

What this policy covers

This policy covers the public VeroRCM website.

That includes things like:

• browsing verorcm.com
• website analytics
• submitting a contact form
• requesting a Revenue Leak Audit
• information you send us through the website

This is separate from the healthcare information we may handle when providing billing services to a physician practice.

If Vero is working with protected health information as part of a billing relationship, see our HIPAA & Security page.

Information you give us

If you contact Vero through the website, request an audit, or ask for a demo, you may provide information such as:

• your name
• practice name
• specialty
• email address
• phone number
• inquiry type
• whatever information you include in your message

We use that information to respond to you and understand what you are contacting us about.

That may include discussing a Revenue Leak Audit, scheduling a demo, answering a question, or talking about Vero's billing services.

We do not sell information submitted through our website.

Our website forms

The contact and audit forms on verorcm.com currently use Web3Forms to process form submissions.

That includes forms on:

• /contact.html
• /audit/

Depending on the form, the information submitted may include:

• Inquiry Type
• First Name
• Last Name
• Practice Name
• Specialty
• Email
• Phone Number
• Message

We use that information to respond to the request.

Please do not put patient information in a general website form

The contact forms on the public website are intended for business inquiries.

Please do not submit medical records, patient medical information, insurance information, Social Security numbers, or other protected health information through a general website form unless Vero has specifically instructed you to use an approved process.

If PHI is needed for an audit or billing engagement, we will explain how that information should be provided.

Website analytics

We currently use Google Analytics to understand how visitors use verorcm.com.

Our Google Analytics measurement ID is G-WFG2RJ63W4.

Analytics can help us understand things like:

• which pages people visit
• how visitors reached the website
• general device or browser information
• how the website is being used

We currently do not run advertising pixels, remarketing tags, or chat widgets on the site.

If that changes, this policy should be updated to reflect it.

How we use website information

Information collected through the website may be used to:

• respond to inquiries
• schedule calls or demos
• respond to Revenue Leak Audit requests
• communicate about VeroRCM
• understand how the website is being used
• maintain a record of business conversations

We do not use PHI obtained through a client billing relationship for consumer marketing.

How long we keep website submissions

We keep form submissions for as long as reasonably needed to respond to the inquiry and maintain an appropriate record of the conversation.

If you submitted information through the website and would like us to delete it, email team@verorcm.com.

There may be situations where we need to retain certain information for legitimate business, contractual, security, or legal reasons.

Cookies

Google Analytics and standard website functionality may use cookies or similar technologies to help understand website usage.

These technologies may collect basic information about a visit, such as browser or device information and pages viewed.

We do not currently use the site for behavioral advertising or remarketing.

Healthcare information is handled separately

There is an important difference between someone filling out a form on verorcm.com and Vero working inside a physician practice's billing environment.

When we handle PHI on behalf of a practice as part of our billing services, that relationship is governed separately.

You can read more on our HIPAA & Security page.

Patients looking for medical records or exercising HIPAA rights should generally contact their healthcare provider directly.

Changes to this policy

We may update this Privacy Policy if our website, forms, analytics tools, or information-handling practices change.

When we do, we will update the date at the top of this page.

Contact us

If you have a question about this Privacy Policy or information you submitted through verorcm.com, email team@verorcm.com.

You can also use our contact form.

For healthcare information, see HIPAA & Security.

For more about the company, see About VeroRCM.